Required Information

To open a SkyStack account or use any of our services, you must provide your name, address, phone number, and email address. You must provide credit card, debit card information. This required information is necessary for us to process payments on your account, issue a new password if you forget or lose your existing password, protect you against credit card fraud and contact you should the need arise in administering your account with SkyStack. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your SkyStack account or use SkyStack Services, in order to help detect possible instances of unauthorised use. Please note that we do not store any financial information.

Website Traffic Information

Because of the way internet communication standards work, when you arrive at or leave the SkyStack website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve the SkyStack Services.

Customer Service

If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from SkyStack to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service. We may, over time, delete these records if permitted by law. Our use and Disclosure of Information

Internal Uses

We collect, store and process your personal information on servers located in the United Kingdom, United States and the European Economic Area (EEA). Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

• provide the services and customer support you request;
• resolve disputes, collect fees, and troubleshoot problems;
• prevent potentially prohibited or illegal activities, and enforce our User Agreement;
• customise, measure, and improve our services and the content and layout of our website;
• compare information for accuracy, and verify it with third parties.

 

Data Protection

1. SkyStack complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site. We store, all the information you have entered securely and do not use it for any purposes other than to facilitate support and sales communications between yourself and Skystack. We take payments on our website, and 2. We only hold the data necessary to offer services provided on our website.

3. Data is only used for the purposes described in our entry on the Data Protection Register.

4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our systems.

5. For administrative reasons data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).

6. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

7. We never sell, rent or exchange mailing lists.

8. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners' privacy policies.

9. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.

10. Please note that we only share data with partners that operate their own privacy policy.

11. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

12. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

13. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with 'unsubscribe' as the email subject heading.

14. Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers' shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

If you have any questions relating to our Privacy Policy please email us at privacy [at] skystack dot com