We have extensive experience managing and supporting applications on all our supported cloud platforms. Depending on the level of support you need we offer different packages. Starting from entry level services through to more intensive management services.

Support is available 24/7 x 365, by web, by email and by telephone.

For small businesses and startups with low to medium traffic we will monitor and provide escalations for your applications 24 hours a day. Our support team will provide 1st and 2nd line support for systems, networking and applications environments. Escalating any application issues to you.

• Response within 4 hours
• System, network and server environment monitoring
• Support available by web, phone, email

Busier applications need a more intensive service to make sure they run efficiently, we provide all of the above plus detailed monitoring of your applications and access to our support portal where you can provide us a runbook for your applications.

• Response within 2 hours
• System, network and server environment monitoring
• Application performance monitoring
• Application issue resolution
• Support available by web, phone, email

When the price of failure is too high we will provide all of the above features plus fail-over and disaster recovery.

Our team will work with you to establish the correct procedures to take when disaster strikes. We can develop the source code to handle the migrations automatically and provide a contingency in advance.

You also get access to a private support line that will put you in touch with your support team at Skystack.

• Response within 1 hour
• System, network and server environment monitoring
• Application monitoring
• Application resolution
• Support available by web, phone, email
• Personal account contact, to facilitate the right response to any issues

Support is available 24/7 x 365, by web, by email and by telephone.